Q: My personal email account is through Earthlink and I use Mozilla Thunderbird to access it on my home computer. Recently Thunderbird made me reconfigure my Earthlink email account and I'm not sure ...

Regarding yesterday's report of a reader receiving an email from Earthlink that included his password, we received a reply from an Earthlink Support Tech. It essentially disputes the claim: "I can ...

Rob Kennedy replied: "Earthlink's claim is simply not true. Step one in requesting online help from Earthlink is entering user account information, in several specific fields, on a secure web page.