Call Loom Unveils the Industry’s Most Powerful Integrated Dialer, with Inbound Call Tracking

DOVER, DE, UNITED STATES, February 19, 2026 /EINPresswire.com/ -- Call Loom, a leader in conversation intelligence, has ...
Destination CRM

Inbound and Outbound Converge in the New Contact Center

As proactive contact becomes an integral part of customer care, the lines between outbound and inbound customer communications in the contact center are blurring, and this convergence is only going to ...

Call Loom Has Launched Its Advanced Inbound Call Tracking Feature for Businesses

DOVER, DE, UNITED STATES, January 15, 2026 /EINPresswire.com/ -- Call Loom, a cloud-based call tracking system ...
EDN

The End of Inbound vs. Outbound

A long time ago, at an early incarnation of this magazine (called Inbound/Outbound) I wrote stories about ACDs and predictive dialers, which at that point were separate and unequal – but both were ...