Over the years, I’ve found that sustainable transformation tends to follow a clear path: four phases, each with a distinct ...

For mid-market firms, agentic AI is lowering cost, reducing risk and making modernization finally achievable at scale.

In Part 1, we used a virtual health landscape framework to identify and discuss examples of demonstrated, emerging, and next-gen virtual health solutions. We explored the care model transformation ...

Editor’s note: This is the first article in a six-part series. The second part, which covers firm strategy, is also in this issue. “Change always comes to us from the outside in, forcing us to react, ...

FRAMINGHAM, Mass.--(BUSINESS WIRE)--An organization's processes, assets, and even products have become a living ecosystem of communication, cognition, and collaboration due to the increasing ...

Design a talent strategy to enable I&T operating model transformation Your email has been sent An information and technology operating model represents how an enterprise orchestrates its I&T ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

Schools receiving millions of dollars in federal money meant to reverse years of low achievement are overwhelmingly opting for “transformation,” the least disruptive of four intervention methods ...

Besides being all the rage in the industry, digital transformation is a key component to the strategy of forward-leaning hospitals and health systems today. It aligns healthcare organizations with its ...

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.